Ginga Catering
Hot School Meals Portal

Ginga Catering Terms and Conditions

School Meal Ordering System - Parents

  1. All meals need ordering on our website
  2. The web site is easy to use and will take you step by step from registering to ordering.
  3. All web site orders must be in and paid for if you require a meal.
  4. No order will be accepted without payment. Please pay particular attention to the checkout section, where you need to confirm your order after entering your payment details.
  5. All Key Stage One (infant) children still need their meals ordering but the web site will not ask for payment as these children are entitled to universal free school meals.
  6. All Key Stage Two (junior) children can order and pay for their meals on the web site.
  7. Any Key Stage Two child entitled to pupil premium free school meals will need registering through the school and then that enables the provider to tick a box which asks are you entitled to free school meals.

    Please note that until this status is authorised, meals will be charged for
  8. If you do not have access to a computer please speak to the school reception for alternative arrangements.
  9. Once an order has been placed and checked out you will not be able to amend it on the computer system. If you require to cancel a meal after the cut off date, cancellations can be made 48 hrs before the day of the required meal but need cancelling direct with Ginga Catering, again by email or Telephone.
  10. Refunds can be given directly to the credit/debit card that the meals were initially paid on, this may take up to 30 working days
  11. If you have a child that has a special dietary requirement (medical certificated) you can still order online but please show the school your medical evidence and then they can tick the special diet box when registering your child with us. If you wish to discuss these requirements please contact Ginga Catering direct on to discuss your needs.
  12. School holidays – All orders must be in before the end of term for the start of the new term.
  13. A full 4 weekly menu cycle will be put on the system in advance of the start date.
  14. You can order monthly, of the four weekly cycle.
  15. Any news or updates will be on our home page of the web site please keep looking at this for any closures etc for training days.
  16. Menu downloads are available on the home page of our web site once logged in to your account.
  17. All allergen information is available on our web site.
  18. Menus may be subject to slight alternation at short notice if there are problems with supply.

Ginga Catering, Unit 17, Stirlin Court, Saxilby Enterprise Park, Saxilby, Lincolnshire LN1 2LR

Tel: 07715 010 383 Email:

Terms and Conditions